Terms and Conditions
Terms and Conditions
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Scope
These Terms and Conditions (T&Cs) apply to all orders placed by consumers (§ 13 German Civil Code – BGB) via the online shop of:
Certification No.
78674433
ONE GREY LIMITED
Cameron Commcentre
458-468 Hennessy Road
Causeway Bay
Hong Kong
Tel: 0019253269339
E-Mail: onegreylimited@gmail.com
We sell exclusively to customers residing in the European Union, especially in Germany, Austria, and Switzerland.
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Contractual Partner
The purchase contract is concluded with the seller named above. Further details can be found in the legal notice (Impressum). -
Conclusion of Contract
The product listings in our online shop do not constitute legally binding offers but an invitation to place an order.
By clicking the "Buy Now" button, you submit a binding order for the items in your cart. The contract is concluded once you receive an order confirmation by email. -
Prices and Shipping Costs
All prices include the applicable VAT in accordance with EU distance selling regulations.
Shipping costs may apply in addition to product prices. These will be clearly displayed during checkout.
Import duties or customs charges may apply and are the customer's responsibility if the goods are shipped from a third country (e.g., Hong Kong). -
Delivery
We deliver worldwide, especially to Germany, unless stated otherwise in the respective product listing.
Delivery times are usually 5–15 business days. If a product is unavailable, the customer will be notified immediately. -
Right of Withdrawal
EU consumers have a 14-day right of withdrawal under the EU Consumer Rights Directive.
Withdrawal Policy:
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you received the goods.
To exercise your right, you must inform us (Email:primeecom@proton.me) via a clear declaration of your decision to withdraw.
Consequences of Withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except additional charges for express shipping), no later than 14 days after receiving the returned goods.
You bear the direct cost of returning the goods.
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Retention of Title
The goods remain our property until full payment has been received. -
Warranty
Statutory warranty rights under German law apply.
If defects occur, you are entitled to supplementary performance (repair or replacement). If this fails, you may reduce the price or withdraw from the contract. -
Liability
We are fully liable for damages resulting from injury to life, body, or health.
For all other damages, we are liable only in cases of intent or gross negligence. For slight negligence, we are only liable for breaches of essential contractual obligations (cardinal duties). -
Data Protection
Information on the processing of personal data can be found in our [Privacy Policy]. -
Dispute Resolution
The EU Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
We are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board. -
Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer with your usual place of residence in another EU country, the mandatory consumer protection provisions of that country remain unaffected.
If individual provisions of these T&Cs are or become invalid in whole or in part, the remaining parts of the contract remain valid.